Return & Refund Policy – Caratiro

At Caratiro, your satisfaction is our priority. We take great care in crafting and delivering every piece of jewelry. However, if you are not fully satisfied with your purchase, our return and refund policy is here to help.

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• The item must be unused, unworn, and in its original packaging, with all tags, certificates, and invoices included.
• Customized, engraved, or personalized jewelry is non-returnable unless received damaged or defective.

2. Return Process

• To initiate a return, please contact us at [insert support email/phone] with your order details.
• Once approved, we will arrange a safe pickup through our courier partner.
• Please ensure the product is securely packed to avoid damage in transit.

3. Refunds

• Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7-10 business days.
• Shipping charges (if any) are non-refundable.

4. Exchanges

• We currently offer exchange on eligible items within the same 7-day window.
• If you prefer an exchange instead of a refund, please inform our support team.

5. Damaged or Defective Items

• If you receive a damaged or defective product, notify us within 48 hours of delivery with photos/video proof.
• We will provide a full replacement or refund after verification.

Non-Returnable Items

• Customized or engraved jewelry
• Gift cards or promotional items
• Final sale products

Contact Us

For any questions regarding returns or refunds, please reach out to our customer support team:
📍 Shop 42/43, Ground Floor, Laxmi Enclave-2, Katargam, Surat
📞 : 9904620777
📧 : caratirojewels@gmail.com

Your trust means everything to us. At Caratiro, we strive to make your jewelry shopping experience safe, seamless, and worry-free.