Returns and Exchanges
At Caratiro Jewels, we value your trust and want you to love every piece you purchase. If, for any reason, you are not fully satisfied, we offer a 7-Day Return & Exchange Policy.
Conditions for Return/Exchange:
- Return Window – Products can be returned or exchanged within 7 days of delivery.
- Product Condition – The item must be in its original condition, unused, and without any damage.
- Packaging – The product should be returned in its original packaging, including jewelry box, certificates, invoices, and any free gifts (if applicable).
- Eligibility – Customized jewelry, engraved items, or special orders are not eligible for return.
- Verification – All returned items will go through a quality check before approval.
Refund/Exchange Process:
- Once the product passes inspection, we will process your refund or exchange within 7–10 working days.
- Refunds will be credited to your original payment method.
- For exchanges, price differences (if any) will be adjusted accordingly.
Important Note:
- Shipping charges (if applicable) are non-refundable.
- Caratiro Jewels reserves the right to refuse returns that do not meet the above conditions.